Knygos.lt nariams
Knygos.lt nariams
- Išsiųsime per 12–18 d.d.
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- Autorius: Jochen Wirtz
- Leidėjas: Ws Professional
- ISBN-10: 1944659455
- ISBN-13: 9781944659455
- Formatas: 15.2 x 22.9 x 0.2 cm, minkšti viršeliai
- Kalba: Anglų
Building a World Class Service Organization (Assessment Tool) (el. knyga) (skaityta knyga) | knygos.lt
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Aprašymas
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.
- Autorius: Jochen Wirtz
- Leidėjas: Ws Professional
- ISBN-10: 1944659455
- ISBN-13: 9781944659455
- Formatas: 15.2 x 22.9 x 0.2 cm, minkšti viršeliai
- Kalba: Anglų
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.
Atsiliepimai