Remember that colorful childhood toy that spins?Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops.Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more.In this book, Steve Church and Terry Cain define great customer service and explain how it increases employee engagement, boosts repeat business, and d…
Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops.
Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more.
In this book, Steve Church and Terry Cain define great customer service and explain how it increases employee engagement, boosts repeat business, and drives greater profitability.
Delivering it, however, can be daunting - especially in a changing business environment where social media influences buyers. There are also pressures to reduce costs while providing employees with purpose and meaning.
Those challenges, however, should not stop you from plotting a path toward customer service excellence. Help every employee understand the importance of great customer service and his or her role in delivering it with The Pinwheel.
Through their many years in private sector business, Steve and Terry have learned that the culture of a business can be a company's most powerful weapon or a major roadblock to success. The most successful high performance cultures are those designed by and with your entire team!
--Ann Rhoades, founder, People Ink
Steve and Terry have been my friends and colleagues for several decades, working together with me at Avnet for most of those years. They were instrumental in our success, most notably for their leadership in establishing "customer service" as our #2 core value (following integrity) globally. During my 13 years as Chairman and CEO, we grew the company from $6B to $26B+, and I am confident that would not have been possible without their persistent efforts to ensure we lived up to that core value. This book is based on their real- world experiences and successes, which they are sharing to help you become a more effective leader. --Roy Vallee, former CEO and chairman, Avnet, Inc.
4,59 €
Prisijunkiteir už šią prekę gausite0,05 Knygų Eurų!?
Elektroninė knyga:
Atsiuntimas po užsakymo akimirksniu! Skirta skaitymui tik kompiuteryje, planšetėje ar kitame elektroniniame įrenginyje.
Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops.
Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more.
In this book, Steve Church and Terry Cain define great customer service and explain how it increases employee engagement, boosts repeat business, and drives greater profitability.
Delivering it, however, can be daunting - especially in a changing business environment where social media influences buyers. There are also pressures to reduce costs while providing employees with purpose and meaning.
Those challenges, however, should not stop you from plotting a path toward customer service excellence. Help every employee understand the importance of great customer service and his or her role in delivering it with The Pinwheel.
Through their many years in private sector business, Steve and Terry have learned that the culture of a business can be a company's most powerful weapon or a major roadblock to success. The most successful high performance cultures are those designed by and with your entire team!
--Ann Rhoades, founder, People Ink
Steve and Terry have been my friends and colleagues for several decades, working together with me at Avnet for most of those years. They were instrumental in our success, most notably for their leadership in establishing "customer service" as our #2 core value (following integrity) globally. During my 13 years as Chairman and CEO, we grew the company from $6B to $26B+, and I am confident that would not have been possible without their persistent efforts to ensure we lived up to that core value. This book is based on their real- world experiences and successes, which they are sharing to help you become a more effective leader. --Roy Vallee, former CEO and chairman, Avnet, Inc.
Atsiliepimai
Atsiliepimų nėra
0 pirkėjai įvertino šią prekę.
5
0%
4
0%
3
0%
2
0%
1
0%
Kainos garantija
Ženkliuku „Kainos garantija” pažymėtoms prekėms Knygos.lt garantuoja geriausią kainą. Jei identiška prekė kitoje internetinėje parduotuvėje kainuoja mažiau - kompensuojame kainų skirtumą. Kainos lyginamos su knygos.lt nurodytų parduotuvių sąrašu prekių kainomis. Knygos.lt įsipareigoja kompensuoti kainų skirtumą pirkėjui, kuris kreipėsi „Kainos garantijos” taisyklėse nurodytomis sąlygomis. Sužinoti daugiau
Elektroninė knyga
22,39 €
DĖMESIO!
Ši knyga pateikiama ACSM formatu. Jis nėra tinkamas įprastoms skaityklėms, kurios palaiko EPUB ar MOBI formato el. knygas.
Svarbu! Nėra galimybės siųstis el. knygų jungiantis iš Jungtinės Karalystės.
Tai knyga, kurią parduoda privatus žmogus. Kai apmokėsite užsakymą, jį per 7 d. išsiųs knygos pardavėjas . Jei to pardavėjas nepadarys laiku, pinigai jums bus grąžinti automatiškai.
Šios knygos būklė nėra įvertinta knygos.lt ekspertų, todėl visa atsakomybė už nurodytą knygos kokybę priklauso pardavėjui.
Atsiliepimai