Knygos.lt nariams
Knygos.lt nariams
- Išsiųsime per 12–18 d.d.
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- Autorius: John R Dijulius
- Leidėjas: Wiley
- ISBN-10: 0470196122
- ISBN-13: 9780470196120
- Formatas: 16.2 x 22.9 x 2.9 cm, kieti viršeliai
- Kalba: Anglų
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Aprašymas
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
- Autorius: John R Dijulius
- Leidėjas: Wiley
- ISBN-10: 0470196122
- ISBN-13: 9780470196120
- Formatas: 16.2 x 22.9 x 2.9 cm, kieti viršeliai
- Kalba: Anglų
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Atsiliepimai