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- Autorius: Richard Hallows
- Leidėjas: Artech House Publishers
- ISBN-10: 0890066760
- ISBN-13: 9780890066768
- Formatas: 16 x 23.7 x 1.4 cm, kieti viršeliai
- Kalba: Anglų
Service Management in Computing and Telecommunications (el. knyga) (skaityta knyga) | knygos.lt
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Aprašymas
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
- Autorius: Richard Hallows
- Leidėjas: Artech House Publishers
- ISBN-10: 0890066760
- ISBN-13: 9780890066768
- Formatas: 16 x 23.7 x 1.4 cm, kieti viršeliai
- Kalba: Anglų
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
Atsiliepimai