Knygos.lt nariams
Knygos.lt nariams
- Išsiųsime per 12–18 d.d.
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- Autorius: John Sansbury
- Leidėjas: BCS, The Chartered Institute for IT
- Metai: 2017
- Puslapiai: 152
- ISBN-10: 178017294X
- ISBN-13: 9781780172941
- Formatas: 12.9 x 19.8 x 0.8 cm, minkšti viršeliai
- Kalba: Anglų
Atsiliepimai
Aprašymas
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
- Autorius: John Sansbury
- Leidėjas: BCS, The Chartered Institute for IT
- Metai: 2017
- Puslapiai: 152
- ISBN-10: 178017294X
- ISBN-13: 9781780172941
- Formatas: 12.9 x 19.8 x 0.8 cm, minkšti viršeliai
- Kalba: Anglų
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Atsiliepimai