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The cost of quality is enormous, and can make the difference between industry-leading profits and sustained losses. In the Quality Management Fundamentals manual, we describe the nature of quality, why it costs so much, and how to reduce that cost. The manual covers a variety of topics, including total quality control, lean practices, process control, failure prevention, and root cause analysis. It also addresses supplier quality management and quality metrics. In short, this manual is designed to give anyone a solid foundation in quality concepts and how to improve quality within a business.