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Managers are the heart, soul and brains of any retail operation. Lessons Learned in Retail Management breaks down the manager's role in four parts: the importance of understanding financials, the skills needed in managing people, finding the lost art of customer service, and the importance of personal development. 25 years in the making, it contains successful tools for building strong foundations and turning stores around. You can be a successful manager - no matter how tall the ladder of success may be. Whether you are on the first rung of the ladder or feel as if you're stuck somewhere in the middle, Lessons Learned in Retail Management is a primer in basic retail management and provides tools that will challenge you to reach for the next rung.