Knygos.lt nariams
Knygos.lt nariams
- Išsiųsime per 12–18 d.d.
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- Autorius: Diane Berenbaum
- Leidėjas: Jossey-Bass
- ISBN-10: 0787987522
- ISBN-13: 9780787987527
- Formatas: 18 x 23.6 x 2 cm, kieti viršeliai
- Kalba: Anglų
Atsiliepimai
Aprašymas
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
- Autorius: Diane Berenbaum
- Leidėjas: Jossey-Bass
- ISBN-10: 0787987522
- ISBN-13: 9780787987527
- Formatas: 18 x 23.6 x 2 cm, kieti viršeliai
- Kalba: Anglų
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
Atsiliepimai