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Good Services
Good Services

Kaina internetu: 18,59 €

  • Išsiųsime per 14–18 d. d.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A pra…
18.59
  • Autorius: Lou Downe
  • Leidėjas:
  • Metai: 20200210
  • Puslapiai: 192
  • ISBN-10: 9063695438
  • ISBN-13: 9789063695439
  • Formatas: 13 x 19.5 x 2 cm, minkšti viršeliai
  • Kalba: Anglų

Good Services Minkšti viršeliai - 20200210

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minkšti viršeliai

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

  • Kaina internetu: 18,59 €
  • Už šią prekę gausite 0.56 knygų eurų!
  • Išsiųsime per 14–18 d. d.

Formatai:

18,59 € Nauja knyga
minkšti viršeliai

  • Autorius: Lou Downe
  • Leidėjas: BIS Publishers bv
  • Metai: 20200210
  • Puslapiai: 192
  • ISBN-10: 9063695438
  • ISBN-13: 9789063695439
  • Formatas: 13 x 19.5 x 2 cm, minkšti viršeliai
  • Kalba: Anglų

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