27,45 €
32,29 €
-15% su kodu: ENG15
Good Services
Good Services
27,45 €
32,29 €
  • Išsiųsime per 10–14 d.d.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A pra…
  • Leidėjas:
  • Metai: 2020
  • Puslapiai: 192
  • ISBN-10: 9063695438
  • ISBN-13: 9789063695439
  • Formatas: 13 x 19.5 x 2 cm, minkšti viršeliai
  • Kalba: Anglų
  • Extra -15 % nuolaida šiai knygai su kodu: ENG15

Good Services (el. knyga) (skaityta knyga) | Lou Downe | knygos.lt

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Aprašymas

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

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EXTRA 15 % nuolaida su kodu: ENG15

27,45 €
32,29 €
Išsiųsime per 10–14 d.d.

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  • Autorius: Lou Downe
  • Leidėjas:
  • Metai: 2020
  • Puslapiai: 192
  • ISBN-10: 9063695438
  • ISBN-13: 9789063695439
  • Formatas: 13 x 19.5 x 2 cm, minkšti viršeliai
  • Kalba: Anglų Anglų

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

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