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This is the manual to support in-person training in Gentle Redirection of Aggressive and Destructive behavior (GRAD). GRAD is a system for preventing and managing behavioral crises. It is based upon solid, research-based findings in Applied Behavior Analysis. Although the system emphasizes prevention of crisis situations, intervention techniques are based upon sound body mechanics and behavioral principles. This manual does not describe any physical interventions, but provides behavioral support information relevant to crisis intervention.