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The best book on emotional intelligence skill building available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employer of all-levels develop the much-needed emotional intelligence skills needed to develop better relationships, manage potential conflict, lower employee turnover, and build trust. This workbook breaks down key concepts in plain easy-to-read and easy-to-follow lessons to help you grow your emotional intelligence skills. Read the short lessons, reflect, then build your skills by doing the short writing assignments at your own convenience. Dr. Paul Gerhardt has been teaching diversity and leadership skills since 2000 to thousands of leaders from many different organizations across the United States. Visit www.SupervisionEssentials.com for other great training products and leadership lessons.