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- Autorius: Sonja Christ-Brendemühl
- Leidėjas: Springer Gabler
- ISBN-10: 3658378840
- ISBN-13: 9783658378844
- Formatas: 14.8 x 21 x 1.7 cm, minkšti viršeliai
- Kalba: Anglų
Digital Technology in Service Encounters (el. knyga) (skaityta knyga) | knygos.lt
Atsiliepimai
Aprašymas
Introduction.- Technology in Service Management.- Theoretical Foundations.- Study A: The Impact of Technology on Frontline Employees' Process Deviance.- Study B: A 360-degree View of Technology Deployment.- Study C: A Dyadic Study on Employees' Technostress and Customer Responses.- Study D: Fairness Perceptions of Customer Participation in Online Services.- Summary and Outlook.
- Autorius: Sonja Christ-Brendemühl
- Leidėjas: Springer Gabler
- ISBN-10: 3658378840
- ISBN-13: 9783658378844
- Formatas: 14.8 x 21 x 1.7 cm, minkšti viršeliai
- Kalba: Anglų
Introduction.- Technology in Service Management.- Theoretical Foundations.- Study A: The Impact of Technology on Frontline Employees' Process Deviance.- Study B: A 360-degree View of Technology Deployment.- Study C: A Dyadic Study on Employees' Technostress and Customer Responses.- Study D: Fairness Perceptions of Customer Participation in Online Services.- Summary and Outlook.
Atsiliepimai