Knygos.lt nariams
Knygos.lt nariams
- Išsiųsime per 12–18 d.d.
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- Leidėjas: K.G. Saur Verlag
- Metai: 2012
- Puslapiai: 144
- ISBN-10: 3598243626
- ISBN-13: 9783598243622
- Formatas: 15.6 x 23.4 x 1.1 cm, kieti viršeliai
- Kalba: Anglų
Customer Service in the Information Environment (el. knyga) (skaityta knyga) | knygos.lt
Atsiliepimai
Aprašymas
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
- Leidėjas: K.G. Saur Verlag
- Metai: 2012
- Puslapiai: 144
- ISBN-10: 3598243626
- ISBN-13: 9783598243622
- Formatas: 15.6 x 23.4 x 1.1 cm, kieti viršeliai
- Kalba: Anglų
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
Atsiliepimai