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- Išsiųsime per 12–18 d.d.
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- Autorius: Klaus Schöfer
- Leidėjas: Examicus Verlag
- ISBN-10: 3867467439
- ISBN-13: 9783867467438
- Formatas: 14.8 x 21 x 1.6 cm, minkšti viršeliai
- Kalba: Anglų
Customer Evaluations of Service Failure and Recovery Encounters (el. knyga) (skaityta knyga) | knygos.lt
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Aprašymas
Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company's response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004
- Autorius: Klaus Schöfer
- Leidėjas: Examicus Verlag
- ISBN-10: 3867467439
- ISBN-13: 9783867467438
- Formatas: 14.8 x 21 x 1.6 cm, minkšti viršeliai
- Kalba: Anglų
Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company's response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004
Atsiliepimai