Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever (el. knyga) (skaityta knyga) | knygos.lt

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Today's most sought-after "customer service sleuth" unlocks the secret to transforming your business by learning the art of anticipatory customer service

Customer service is an essential component that can make or break a company. But ensuring that your company delivers the goods and services you've always intended isn't simple. Rather than merely giving your customers what they want or need, you need to give it to them before they even know they want or need it. In Can Your Customer Service Do This?Micah Solomon--personal customer service consultant to Sir Richard Branson--shares his expert insights into building a world-class customer experience. The book is filled practical wisdom framed within real-life customer service detective stories.

Building on Solomon's acclaimed bestseller, Ignore Your Customers (and They'll Go Away), this new book is tailor-made for:
- Business owners who want to provide exemplary customer service, attract five-star reviews, and secure repeat/lifelong customers
- Startups who want to instantly engage and connect with their customer base
- Companies that are pivoting or reorganizing and want to reverse negative feedback or softening sales
- Managers and leaders who are concerned about taking customer service into a virtual era

Solomon "mystery shops" the customer service experience at businesses ranging from a luxury cruise line to a Michelin-starred restaurant to the legendary Mayo Clinic--excursions that will inspire you to mystery shop your own business. Along the way, he reveals what a customer experience truly means (and how it has changed after the pandemic); how to create consistent standards and systems; and the importance of viewing business through the lens of the customer.