Knygos.lt nariams
20,22 €
-30%
Įprastai
28,89 €
Biff
Knygos.lt nariams
20,22 €
-30%
Įprastai
28,89 €
- Išsiųsime per 12–18 d.d.
Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
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- Autorius: Bill Eddy
- Leidėjas: Unhooked Books
- Metai: 2014
- Puslapiai: 176
- ISBN-10: 1936268728
- ISBN-13: 9781936268726
- Formatas: 13.7 x 21.3 x 1.3 cm, minkšti viršeliai
- Kalba: Anglų
Atsiliepimai
Aprašymas
Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
Knygos.lt nariams
20,22 €
-30%
Įprastai
28,89 €
Išsiųsime per 12–18 d.d.
- Autorius: Bill Eddy
- Leidėjas: Unhooked Books
- Metai: 2014
- Puslapiai: 176
- ISBN-10: 1936268728
- ISBN-13: 9781936268726
- Formatas: 13.7 x 21.3 x 1.3 cm, minkšti viršeliai
- Kalba: Anglų
Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
Atsiliepimai