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After forty years in the NHS, physiotherapist and former Chief Allied Health Professional Katrina Kennedy knows healthcare from the inside out: the pressure, the politics, the hierarchies, the heartbreak, and the small moments of purpose that keep people coming back.

Structured as a guide featuring lessons, stories, and hard-won reflections, An A-Z of the NHS moves from student wards and clinical mistakes to leadership roles, workforce reform, research, burnout, kindness, death, resilience, and the often-overlooked value of support staff.

With honesty and compassion, Kennedy offers healthcare workers everywhere a rare view of what it means to survive the system, challenge it, and build a life in healthcare without losing sight of the people at its heart.