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Aprašymas

The American samurai knows that the old attitudes just won't cut it in today's market. He knows that the battle to make the U.S. a great economic power might be lost, but he's still willing to fight to the end to put quality back in American products. If you are ready to become a crusader for quality and success, William Lareau shows you how. In frank language, he explains:
-- Why managers -- not workers -- are responsible for 99% of all day-to-day business breakdowns
-- Why every American samurai must learn the Japanese word "Kaizen" -- and put it into effect in their company today
-- Why building to specs guarantees stagnation
-- A 12-step, "Plan-Do-Check-Act" program that can become your pathway to achieving and maintaining quality.