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Aprašymas

Introduction

In the early 1980s American Express Co. tried out a new marketing concept

to increase the use of their card and the cards acceptance at retail outlets (Anderson

1996). For every purchase, a consumer made using an American Express card,

American Express Co. would make a donation to charity. First, American Express Co.

used this marketing practice in San Francisco, and following the success of that

campaign, the company later developed a national campaign that benefited the

renovation of Ellis Island and the Statue of Liberty. American Express Co. had hit

upon a marketing concept so innovative they were able to copyright the term they

developed to describe it: Cause Related Marketing (CRM).