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Now in their 16th year, the Global Awards for Excellence in BPM and Workflow recognize organizations that excel in implementing innovative Workflow and Business Process Management solutions to meet strategic business objectives. The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced workflow process and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better cus-tomer service and quality improvements.