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Most people hate to complain and so they put up with poor service, defective products, and being treated badly. After all, they reason, why bother saying something if nothing is going to change?
Phil Edmonston, North America's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides, will show you how to complain in a way that gets results. Whether you have a problem with your vehicle, your insurance, a faulty consumer product, a nightmare vacation, poor service, or government inaction, The Art of Complaining will teach you how to stand up for your rights. Phil Edmonston gives you an arsenal of successful tactics and model claim letters. Don't accept poor treatment. Complain!
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Most people hate to complain and so they put up with poor service, defective products, and being treated badly. After all, they reason, why bother saying something if nothing is going to change?
Phil Edmonston, North America's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides, will show you how to complain in a way that gets results. Whether you have a problem with your vehicle, your insurance, a faulty consumer product, a nightmare vacation, poor service, or government inaction, The Art of Complaining will teach you how to stand up for your rights. Phil Edmonston gives you an arsenal of successful tactics and model claim letters. Don't accept poor treatment. Complain!
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