Atsiliepimai

(4.29 Goodreads įvertinimas)

Įvertink ir tu! Visi atsiliepimai

Aprašymas

"The 9 ½ Principles of Innovative Service" is your instruction manual and inspirational guide to making service an experience that causes your customers to swoon, smile, and sing your praises. It is your spark-plug for bringing energy and igniting your customers’ experiences. It is built around 9 1/2 principles to guide your practice—think of them as lenses crafted to reveal special strategies and techniques you can use to become the subject of glowing remarks!