Taking the War Out of Our Words (el. knyga) (skaityta knyga) | knygos.lt

Aprašymas

Whether we are dealing with a rude clerk, our child saying, "That's not fair!," our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive - sometimes without even realizing it. Despite good intentions, we can become manipulative and controlling, even with those we love most.

In this groundbreaking book, Sharon Ellison takes us to the root of our communication problems. She shows us how defensiveness functions in our lives and can lead to hurtful power struggles, outlining the six basic patterns we use:

* Self-Betrayal
* Avoidance
* Excuses
* Sabotage
* Vindictiveness
* Blame

* Ask disarming questions that prompt others to drop their defenses and open up
* Give direct feedback to others without being judgmental
* Express your own beliefs, feelings, and ideas passionately without being adversarial, so you can be heard and respected
* Set firm boundaries that create security and clear expectations.