The best way to learn how to successfully navigate change and transition is to look at practical examples of change management programmes undertaken within a range of organizations; what went well and what didn't work, the tools to use and the pitfalls to avoid. This book enables the change practitioner to improve their own practice with clients and in their own organizations by learning from the stories and insights from other change practitioners. By reading case studies dialogically, that is, reading as if in conversation with the author, the reader can reflect on their own work, respond critically to what others have done, and take away new tools and techniques to apply to their own change management practice.
The book includes a range of case studies from different sectors and different countries to provide a wide range of experience and to offer insights no matter the scale of the change management programme. Each author is an experienced practitioner of change, and will tell the story of change in their client's organization. The editor already has case studies to draw on from Rolls Royce, the NHS and ScienceSoft Inc., an international IT services provider, but will be reaching out to her network to secure a wide range of perspectives.
The book will be organized around central themes in change management and each chapter will begin with an introduction to that theme and to the case study, as well as a conclusion, key learning points, questions for reflection and sources of further reading. The introductions and conclusions will situate the case study within its particular organizational perspective: the size of the organization; the organizational model, e.g. family-owned, limited company, social enterprise; the country, and the industry sector. The themes covered will be those which the editor has identified in her own work as being central to the change conversation and include "why do we need to change?," "how do we help our people to move with us?" and "how do we make change stick?"
The book will be invaluable to anyone tasked with leading or managing change within their teams, projects, departments or divisions whether at local level or across geographic locations, countries and cultures. They may be professionals with proven experience, or they may not have had any previous direct experience of co-ordinating and directing change, and may not have had any training in this.