- Išparduota
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- Autorius: Ian Smith
- Leidėjas: Taylor & Francis Ltd.
- Metai: 2012
- Puslapiai: 240
- ISBN: 9781136378331
- ISBN-10: 1136378332
- ISBN-13: 9781136378331
- Formatas: ACSM ?
- Kalba: Anglų
Atsiliepimai
Formatai:
Aprašymas
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
Elektroninė knyga:
Atsiuntimas po užsakymo akimirksniu! Skirta skaitymui tik kompiuteryje, planšetėje ar kitame elektroniniame įrenginyje.
Kaip skaityti el. knygas ACSM formatu?
Mažiausia kaina per 30 dienų: 102,39 €
Mažiausia kaina užfiksuota: Kaina nesikeitė
- Autorius: Ian Smith
- Leidėjas: Taylor & Francis Ltd.
- Metai: 2012
- Puslapiai: 240
- ISBN: 9781136378331
- ISBN-10: 1136378332
- ISBN-13: 9781136378331
- Formatas: ACSM ?
- Kalba: Anglų
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
Atsiliepimai