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Good Services
Good Services
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Good Services
Good Services

El. knyga: 20,89 €

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for p…
  • Autorius: Lou Downe
  • Leidėjas:
  • Metai: 20200515
  • Puslapiai: 224
  • ISBN-10: 9063695985
  • ISBN-13: 9789063695989
  • Kalba: Anglų

Good Services - 20200515

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20,89 €El. knyga

Aprašymas

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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  • Autorius: Lou Downe
  • Leidėjas: BIS Publishers
  • Metai: 20200515
  • Puslapiai: 224
  • ISBN-10: 9063695985
  • ISBN-13: 9789063695989
  • Kalba: Anglų

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