- Išparduota
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- Autorius: Sarah Cook
- Leidėjas: Kogan Page
- Metai: 2010
- Puslapiai: 288
- ISBN: 9780749462574
- ISBN-10: 0749462574
- ISBN-13: 9780749462574
- Formatas: ACSM ?
- Kalba: Anglų
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Formatai:
Aprašymas
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
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Mažiausia kaina per 30 dienų: 64,19 €
Mažiausia kaina užfiksuota: Kaina nesikeitė
- Autorius: Sarah Cook
- Leidėjas: Kogan Page
- Metai: 2010
- Puslapiai: 288
- ISBN: 9780749462574
- ISBN-10: 0749462574
- ISBN-13: 9780749462574
- Formatas: ACSM ?
- Kalba: Anglų
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Atsiliepimai