73,19 €
Complaint Management Excellence
Complaint Management Excellence
  • Išparduota
Complaint Management Excellence
Complaint Management Excellence
El. knyga:
73,19 €
Across the global economy, customers' expectations are continually rising   but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' compl…
  • Leidėjas:
  • Metai: 2012
  • Puslapiai: 208
  • ISBN: 9780749465315
  • ISBN-10: 074946531X
  • ISBN-13: 9780749465315
  • Formatas: ACSM ?
  • Kalba: Anglų

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Across the global economy, customers' expectations are continually rising   but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.

Complaint Management provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' complaints and needs will improve the long term prospects for the company itself, and can have a tremendous additional effect in terms of boosting employee morale.

With case studies from several international companies, Complaint Management explains what customers are really looking for when they make a compliant, how to avoid conflict and how managers can lead the change to ensure the best experience for all customers and clients.

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  • Autorius: Sarah Cook
  • Leidėjas:
  • Metai: 2012
  • Puslapiai: 208
  • ISBN: 9780749465315
  • ISBN-10: 074946531X
  • ISBN-13: 9780749465315
  • Formatas: ACSM ?
  • Kalba: Anglų

Across the global economy, customers' expectations are continually rising   but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.

Complaint Management provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' complaints and needs will improve the long term prospects for the company itself, and can have a tremendous additional effect in terms of boosting employee morale.

With case studies from several international companies, Complaint Management explains what customers are really looking for when they make a compliant, how to avoid conflict and how managers can lead the change to ensure the best experience for all customers and clients.

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